FAQ

Getting Started

How do I transfer my prescriptions to Two Nice Guys Pharmacy?

We make it easy. Contact us with your name, date of birth, and current pharmacy, and we can request the transfer on your behalf. In most cases, there is no need for you to call your old pharmacy.

Do I need to live near the pharmacy to use your services?

Not necessarily. We serve many patients throughout Kelowna and surrounding areas, including people who use our delivery, medication packaging, and clinical support services.

Can I speak directly with a pharmacist?

Yes. One of the biggest reasons people choose us is access. Our pharmacists take the time to answer questions, review medications, and help solve problems instead of rushing you through.

Delivery

Do you deliver prescriptions?

Yes. We offer prescription delivery 365 days a year. Delivery availability may depend on location, timing, medication type, and urgency.

Can you deliver to my home, care facility, or workplace?

Yes, in many cases. We deliver to homes, supportive housing sites, care facilities, and other approved locations.

Can I get same-day delivery?

Often, yes. Same-day delivery depends on when we receive the prescription, medication availability, and your location. Contact us as early as possible if timing matters.

Medication Packaging

Do you offer blister packs or compliance packaging?

Yes. We can organize medications into easy-to-use packaging by day and time. This is helpful for patients taking multiple medications, caregivers, and care homes.

Can you package medications for seniors or family members who need extra support?

Yes. We support many patients and families who need help keeping medications organized, reducing missed doses, and simplifying routines.

What happens if my medication changes after my pack is made?

We will work with you, your prescriber, and your care team to manage changes safely. Depending on the timing and type of change, we may need to adjust or remake part of the package.

Clinical Services

Can your pharmacists prescribe for minor ailments?

Yes. Pharmacists in British Columbia can assess and prescribe for many minor ailments when appropriate. If your condition requires a doctor or urgent care, we will tell you.

Do you provide injections or vaccinations?

Yes. Our pharmacists and nursing team can provide many injections and vaccinations, depending on eligibility, availability, and clinical appropriateness.

Can you review my medications?

Yes. We can review your medications to look for duplication, side effects, drug interactions, adherence issues, and opportunities to simplify your regimen.

Can you help if I'm having side effects?

Yes. Contact us if you think a medication is causing side effects. We can assess the issue, offer guidance, and contact your prescriber when needed.

Compounding

Do you offer compounded medications?

Yes. We prepare customized medications when commercially available options are not suitable or available. This may include changes to strength, dosage form, flavouring, or ingredients, when appropriate.

Can you compound medications for children or pets?

In many cases, yes. We can often prepare customized options for children and animals when a prescriber provides an appropriate prescription.

Are compounded medications covered by insurance?

Sometimes. Coverage depends on your plan, the medication, and the ingredients used. We can help check your coverage where possible.

Care Homes / Supportive Living / Complex Care

Do you work with care homes and community care providers?

Yes. We support care homes, assisted living, supportive housing, and community programs with medication packaging, delivery, documentation, and pharmacist support.

Can you provide MARs or medication administration records?

Yes. We can provide medication administration records and related pharmacy documentation for facilities and care teams.

Do you offer after-hours support?

We have systems in place to support urgent medication issues. The exact process depends on the program, facility, and service agreement.

Billing and Insurance

Do you direct bill insurance plans?

Yes. We direct bill many major insurance plans, including Pharmacare where applicable. Bring your insurance information and we can help process your claim.

Why do I sometimes have to pay even if I have insurance?

Insurance plans vary. You may have deductibles, copays, plan limits, non-covered medications, or special authorization requirements.

Can you help with special authority or coverage issues?

Yes. We can help identify coverage problems and, when appropriate, communicate with your prescriber about special authority or alternative options.

Refills and Renewals

How do I refill a prescription?

You can contact us by phone, in person, or through available refill options. Try to request refills before you run out, especially for medications that may require prescriber authorization.

Can the pharmacy renew my prescription?

In some cases, pharmacists may be able to renew or adapt prescriptions under BC pharmacy regulations. If we cannot, we can help contact your prescriber.

How much notice do you need for refills?

For regular medications, 2–3 business days is ideal. For compounded medications, specialty items, or blister packs, more notice may be needed.

How We're Different

How is Two Nice Guys Pharmacy different from a chain pharmacy?

We are locally owned and built around relationships. Our goal is to know our patients, understand their needs, and provide practical, personal pharmacy care that fits their lives.

Why should I choose an independent pharmacy?

Independent pharmacies can often be more flexible, personal, and responsive. You are not just a prescription number here. We aim to provide care that is practical, accessible, and human.

Who do you serve best?

We are a great fit for people who want a closer relationship with their pharmacy, including seniors, families, people taking multiple medications, care homes, community organizations, and patients who need extra support.

Still have questions? Call or text us at 778-753-6897.